LIME denies Digicel allegations of unfair charges

By Admin Wednesday March 19 2014 in Caribbean
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ROSEAU: British telecommunications company, LIME, has denied allegations by its main rival in the Caribbean, Digicel, that it is unfairly charging customers for calls to certain numbers on the network.


Digicel has called on the National Telecommunications Regulatory Commission (NTRC) to investigation the allegations.


In a statement, Digicel said in November 2013 it had detected unusual calling patterns to LIME numbers across 12 of the network’s Caribbean markets and launched an investigation which discovered that consumers may be improperly charged for calls to certain LIME numbers.


“Despite persistent efforts to work with LIME to rectify the situation and multiple assurances from LIME that the situation has been corrected, Digicel continues to find intermittent examples of the issue continuing in various LIME markets in the Caribbean,” the statement read.


However, LIME Chief Executive Officer Martin Roos denied the allegations.


“There is absolutely no substance to Digicel’s claims about overcharging, and we will be communicating this to the regulators,” he said.


Roos said the situation was resolved in January of this year.


“This is simply mischief-making by Digicel, which will potentially mislead both their customers and ours, and take attention away from the fact that LIME has better value propositions in the market,” he said. “LIME stands for transparency and respect in our pricing.”

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