Antigua-based regional airline, LIAT, which came under heavy public criticism over its summer schedule, has announced to travellers that it would do everything possible to ensure that their journeys are not interrupted during the busy Christmas season.
The financially strapped airline said that fleet modernization efforts were continuing with five new ATR aircraft being added so far and two more due to arrive in January 2014.
“Even as we continue the transition from the Dash 8 to the ATR aircraft we are now in a better position to stabilize the schedule during the Christmas peak, traditionally one of the busiest periods for us,” said Acting Chief Executive Officer (CEO), Julie Reifer-Jones. “We are determined to get all of our passengers to their destinations as quickly as possible over the holiday season.”
Jones said LIAT, which flies to 21 destinations daily, was also working with external agencies “as it endeavours to improve the level of customer service offered by its employees”.
She said with the Christmas holidays approaching, LIAT is placing an embargo on excess baggage from December 3, 2013 to January 14, 2014 indicating that high passenger loads during the Christmas season as well as the space and weight limitations of both Dash 8 and ATR aircraft were the key reasons for a return to the seasonal policy. She said that in order to make flying as easy as possible, passengers should adhere to LIAT’s baggage limits.
“The free baggage allowance for all LIAT services is one piece at a maximum of 50 lbs. or 23 kgs. In addition, passengers are allowed one piece of cabin baggage at a maximum weight of 15 lbs.,” said Reifer-Jones.